FAQ’s

Browse our collections, add your chosen products to your basket, proceed to checkout, complete your payment and you will receive an order confirmation by email.

Orders may only be changed or cancelled before they have entered the fulfilment process.
Please contact Customer Care as soon as possible if you need assistance.

Once your order has been dispatched, you will receive a confirmation email or SMS with tracking details where available.

Yes
Dar Ora Atelier is committed to supplying authentic products sourced through reputable manufacturers, authorised distributors and carefully vetted suppliers.

Manufacturers occasionally update their packaging without changing the product formulation.
As a result, packaging may differ slightly from the images shown online.

Yes.
All cosmetic and beauty products are supplied with appropriate shelf life and expiry information in accordance with applicable regulations.

Our product pages include detailed information, ingredients and usage guidance.
If you require further assistance, our Customer Care team will be happy to help.

We currently deliver throughout Egypt.
International delivery will be introduced in selected markets in the future.

Estimated delivery times are:

* Cairo & Giza: 1–3 business days
* Alexandria: 2–4 business days

* Other regions: 2–7 business days

Delivery times may vary depending on your location and courier operations.

Yes.
Tracking details will be provided once your order has been dispatched, where available.

Eligible unopened and unused products may be returned in accordance with our Returns & Refunds Policy.

For hygiene and safety reasons, opened beauty, skincare, haircare and personal care products cannot normally be returned unless they are faulty.

Once approved, refunds are generally processed within 5–10 business days, depending on your payment provider.

Available payment methods will be displayed during checkout and may include:

* Credit & Debit Cards
* Digital Wallets
* Cash on Delivery (where available)
* Bank Transfer (where applicable)

Yes.
Payments are processed through secure payment providers using industry-standard encryption.
Dar Ora Atelier does not store your full payment card information.

No.
Guest checkout may be available.

Creating an account allows you to:

* Track orders
* Save delivery addresses
* View purchase history
* Create wish lists
* Enjoy a faster checkout experience

Our Customer Care team is available to assist with:

* Product enquiries
* Orders
* Delivery
* Returns
* General support

Email: support@daroraatelier.com

If your question has not been answered, please contact our Customer Care team.
We are always happy to assist.