Delivery Information
Effective Date: July 2026
Our Returns Promise
At Dar Ora Atelier, we are committed to ensuring every customer enjoys a premium shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 14 days of receiving your order, provided that:
* The product is unused.
* The product is unopened.
* The product remains in its original packaging.
* All seals, labels and protective wrapping are intact.
* Proof of purchase is provided.
Dar Ora Atelier reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Products
For hygiene, health and safety reasons, we cannot accept returns of:
* Opened skincare products
* Opened cosmetics
* Opened haircare products
* Fragrances that have been opened or used
* Personal care products
* Gift cards
* Clearance or final sale items (unless faulty)
This policy does not affect your statutory rights.
Faulty, Damaged or Incorrect Items
If you receive:
* A damaged product
* A defective product
* An incorrect item
* An incomplete order
Please notify us within 48 hours of delivery.
Where possible, please provide:
* Your order number
* Photographs of the item
* Photographs of the packaging
Our Customer Care team will investigate and arrange an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed using the original payment method wherever possible.
Please allow 5–10 business days for your financial institution to complete the transaction.
Original delivery charges are generally non-refundable unless the return is due to our error or a faulty product.
Exchanges
Where stock is available, eligible products may be exchanged for:
* The same item
* An alternative size (where applicable)
* A replacement for damaged goods
Exchange requests are subject to product availability.
Return Shipping
Unless the return is due to:
* Our error
* A faulty product
* A damaged product
customers are responsible for the cost of returning items.
We recommend using a tracked delivery service, as Dar Ora Atelier cannot accept responsibility for returns lost in transit.
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has entered the fulfilment process or has been shipped, it cannot be cancelled and will instead be subject to this Returns & Refunds Policy.
Refund Processing Times
Approved refunds are typically processed within 5 business days after the returned products have been inspected.
The time taken for funds to appear in your account depends on your payment provider.
Contact Us
If you require assistance with a return or refund, please contact:
Dar Ora Atelier
Customer Care
Email: support@daroraatelier.com
Our team will be pleased to assist you.